Return and Exchange Policy

We want you to be completely satisfied with your purchase from Varanasi Handicrafts. We understand that sometimes an item may not meet your expectations or may arrive damaged. Therefore, we have established a comprehensive return policy to ensure a hassle-free and fair process for returns, exchanges, and refunds. Please read the following guidelines and procedures carefully.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. Timelines: You must initiate the return process within 7 days of receiving your order. After this period, we may not be able to accept your return.

2. Condition: The product must be unused, in its original packaging, and in the same condition as when it was received. It should be free from any signs of wear, damage, or alteration.

Return Procedure

To initiate the return process, please follow these steps:

1.       Contact our customer support team at helpdesk. varanasihandicrafts@gmail.com or WhatsApp at +91 9580996011. Please provide your order number and reason for return or exchange.

2. Our customer support team will guide you through the return or exchange process and provide you with a return authorization number.

3. Pack the item securely in its original package, including all accessories and documentation, and include the return authorization number on the packaging.

4. Ship the package to the provided return address, using a reliable shipping method with tracking and insurance or Get in touch with our team for support.

5. Return Authorization: Our support team will provide you with a Return Merchandise Authorization (RMA) number and guide you through the necessary steps. This RMA number is essential for tracking the progress of your return.

6.Secure Packaging: Pack the item(s) securely in the original packaging or similar protective packaging to prevent any damage during transit.

7. Return Shipping: We recommend using a traceable shipping method with insurance to ensure the safe return of the item(s). Please note that the cost of return shipping is your responsibility unless the return is due to an error on our part, such as a defective or damaged item.

8. Provide Tracking Details: Once you have shipped the return, kindly share the tracking details with our support team, including the courier name, tracking number, and expected delivery date.

Refund Process

Upon receiving the returned item(s) and verifying their eligibility, we will initiate the refund process. Please note the following details regarding refunds:

1. Refund Methods: The refund will be issued using the original payment method used for the purchase. If the original payment method is no longer available (e.g., expired credit card), we will work with you to arrange an alternative refund method.

2. Refund Amount: The refund will include the cost of the returned item(s) plus any applicable taxes. Shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.

3. Processing Time: Once the return is received and inspected, we will process the refund within 3-5 business days. Please note that the actual time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.

4. Partial Refunds: In some cases, we may offer partial refunds for items that are returned in a different condition than when they were sent or for missing parts or accessories. The refund will be based on our assessment of the item's condition or the extent of the missing components.

 Non-Returnable Items

Certain items are non-returnable and non-refundable unless they arrive damaged or defective. These include:

- Customized or personalized items that are made to order specifically for you.

- Health and personal care items, such as skincare products or earrings (for hygiene reasons).

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately or within 48 hours of receiving the package. We may request photographic evidence to assess the condition of the item(s). Depending on the situation, we will assist you with either a replacement, exchange, or refund, including any associated return shipping costs.

Exchange Policy

If you wish to exchange an item for a different size, color, or style, please contact our customer support team. We will guide you through the exchange process and help arrange the shipment of the new item(s) once the return is received. Please note that all exchange requests are subject to availability.

Customer Responsibility

As a customer, it is your responsibility to:

1.Package the Return Correctly: Ensure that the item(s) are packed securely to avoid any damage during transit. We recommend using the original packaging whenever possible.

2. Cover Return Shipping Costs: Unless the return is due to an error on our part (e.g., defective or damaged item), you are responsible for the cost of return shipping.

3. Retain Proof of Return: Keep the shipping receipt or tracking number as proof of return until the refund or replacement is processed.

Conclusion

We strive to provide high-quality handicrafts and exceptional customer service at Varanasi Handicrafts. Our return policy is designed to facilitate a smooth and fair process for returns, exchanges, and refunds. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your complete satisfaction with your purchase.

Contact Us

If you have any further questions or need assistance regarding our return and exchange policy, please do not hesitate to reach out to our customer support team. We are here to help!

- Email: varanasihandicrafts.com@gmail.com

- Phone: +91 9580996011

Please note that our return and exchange policy is subject to change. We encourage you to review our policy periodically on our website.