Support Policy

Our Commitment to Customer Satisfaction

At Varanasi Handicrafts, we are dedicated to providing exceptional customer support and ensuring your satisfaction with your purchases from our website. We understand the importance of a seamless shopping experience and are committed to assisting you at every step, from product selection to post-purchase assistance. This support policy outlines the measures we have put in place to address your queries, concerns, and provide timely resolutions.

Contact Channels

We offer multiple channels through which you can get in touch with our support team:

1. Email Support: You can reach out to us via email at helpdesk.varanasihandicrafts@gmail.com or varanasihandicrafts.com@gmail.com. We strive to respond to all emails within 24-48 hours, excluding weekends and holidays.

2. Phone Support: We provide a dedicated customer support helpline for urgent matters. You can find the contact details on our website. Our phone lines are open during business hours, and our team will be glad to assist you.

Support Services

Our support services include, but are not limited to, the following:

Pre-Sales Support

We understand that selecting the perfect handicraft item may require additional information or personalized guidance. Therefore, our team is available to provide:

- Detailed product information, including materials used, dimensions, and design details.

- Assistance with choosing the right product based on your preferences and requirements.

- Recommendations for complementary products or matching sets.

- Guidance on care and maintenance of specific handicrafts.

Order Support

Our commitment to a seamless shopping experience extends to every step of the order process. We offer support for:

- Assistance with placing orders, including guidance on website navigation, product customization, and payment methods.

- Order tracking and status updates to keep you informed about the progress of your purchase.

- Modifications to orders, such as updating shipping addresses or adding additional items (subject to availability and order processing status).

- Resolving any issues or discrepancies related to your order, such as incorrect or missing items, damaged products, or delivery delays.

Post-Purchase Support

We believe in building lasting relationships with our customers, even after they have received their orders. Our post-purchase support services include:

- Assistance with product assembly or installation instructions, if applicable.

- Addressing any concerns regarding product quality, workmanship, or functionality.

- Guidance on returns, exchanges, and refunds as per our dedicated return policy.

- Providing information on warranty coverage and steps for warranty claims.

General Inquiries and Feedback

We welcome your inquiries, suggestions, and feedback as they help us improve our services further. Our support team is here to address:

- General inquiries about our products, promotions, or website features.

- Suggestions for new product offerings or enhancements to our existing range.

- Feedback regarding your overall shopping experience or specific interactions with our support team.

Expected Response Times

We strive to provide prompt and helpful support by adhering to the following response timeframes:

- Emails: We aim to respond to all email inquiries within 24-48 hours, excluding weekends and holidays.

- Phone Support: We aim to answer all phone calls promptly and address your concerns during the call. If we are unable to provide an immediate solution, we will follow up within one business day.

Please note that during peak periods or unforeseen circumstances, response times may be slightly extended. Rest assured, we value your time and will do our best to provide timely resolutions.

Escalation of Issues

If you are dissatisfied with the assistance provided by our support team or require further escalation to address a persistent issue, please request to speak with a supervisor or escalate your concern to our customer support manager. We aim to resolve all issues to your satisfaction and continuously improve our processes based on customer feedback.

Customer Privacy and Data Security

We take your privacy and data security seriously. When interacting with our support team, be assured that any personal or financial information you provide will be handled with utmost confidentiality and in compliance with relevant data protection laws. For more details, please refer to our Privacy Policy.

Our Support Policy Updates

To ensure our support policy remains aligned with evolving customer needs and industry best practices, we reserve the right to update or modify any section of this policy. Any changes will be communicated through our website or via email notifications.

Note: At Varanasi Handicrafts, our goal is to provide exceptional customer support and ensure your satisfaction with our products and services. Whether you have a question, need assistance, or have any concerns, our dedicated support team is here to help you.

Contacting Support

You can reach our support team through the following channels:

-Email: Contact us via Email: helpdesk.varanasihandicrafts@gmail.com or varanasihandicrafts.com@gmail.com. We strive to respond to all inquiries within 24-48 hours.

- Phone: Call our support line at +91 9580996011 during our business hours.

Support Scope

Our support team can assist you with the following:

- Answering product-related inquiries, such as materials used, dimensions, and care instructions.

- Providing guidance on placing orders, tracking shipments, and understanding our website features.

- Assisting with any issues or concerns regarding your purchase, such as refunds, exchanges, or damaged items.

- Offering recommendations and suggestions based on your preferences and requirements.

- Resolving technical difficulties or errors related to our website or online services.

Support Limitations

While we strive to provide comprehensive support, there are certain limitations to our assistance. Please note:

- We are unable to provide support for items purchased from third-party sellers or retailers. Please reach out to the respective seller for assistance.

- Our support team cannot offer personalized design or customization services beyond certain limits whose information can be exchanged with our team.

Feedback and Suggestions

We appreciate your feedback and suggestions as they help us improve our products and services. If you have any ideas or suggestions for us, please feel free to share them with our support team. We value your input and are dedicated to constantly enhancing your shopping experience.

Privacy and Data Protection

Rest assured that any personal information shared with our support team will be handled in accordance with our Privacy Policy. We respect your privacy and only use your information for the purpose of assisting you with your requests.

Policy Updates

We may update our support policy from time to time to better serve our customers. We recommend checking the latest version of our policy on our website to stay informed about any changes.

If you have any other questions or need further assistance, please don't hesitate to contact our support team. We are committed to providing exceptional support and ensuring your satisfaction.

Email: helpdesk.varanasihandicrafts@gmail.com or varanasihandicrafts.com@gmail.com

Phone: +91 9580996011

Conclusion

At Varanasi Handicrafts, our support doesn't end with your purchase—it begins. Our team is here to assist you with product-related inquiries, orders, post-purchase support, and general inquiries. We aim to provide efficient, friendly, and professional support, maintaining our commitment to customer satisfaction and delivering an unforgettable shopping experience. 

Thank you for choosing Varanasi Handicrafts. We appreciate your support!